Healthcare Leaders Association of Alabama

Welcome to Healthcare Leaders Association of Alabama!

Healthcare Leaders Association of Alabama is a vital resource for healthcare professionals and medical practice executives throughout the state. Through educational programs, mentoring, advocacy and networking, our members attain professional growth and development. Founded in 1976 under a different brand, Healthcare Leaders Association of Alabama is the voice for the medical group practice profession in the state of Alabama.

The healthcare industry is ever changing and membership with HLA Alabama helps keep our members current in this dynamic profession. Whether you are new to medical practice management or a seasoned veteran, membership with HLA ALabama can advance your career and fuel your personal and professional growth.

More than 700 members from across the state rely on the Healthcare Leaders Association of Alabama to serve as their resource for information, education, exchange of ideas and industry contacts so that they can provide quality management and leadership to their physicians and staff. Healthcare Leaders Association of Alabama's diverse membership is comprised of administrators, managers, supervisors, faculty, students and other healthcare professionals representing practices of all sizes and specialties. These practices can range from solo, group and rural practices to university-based practices and multi-specialty clinics.

Free Monthly Member Webinars

Tuesday, November 11, 2025 - 12:00 PM CST

How Practice Leaders Can Walk the Patient Journey, Uncover Hidden Barriers, and Turn Insights into Measurable Results -

Lauren Harris, FACMPE, CPCO

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Patient experience starts long before a visit and continues well after the bill arrives. In this tools-based, actionable session, healthcare consultant Lauren K. Harris, FACMPE, CPCO helps practice leaders see their organizations through a patient’s eyes. Using her Pillars of Practice Management framework, Lauren shares ten practical ways to “secret shop” your own practice — from online search and scheduling to check-in, billing, and follow-up.

Participants will learn how to evaluate their systems and processes in a consistent, structured way to identify meaningful opportunities for improvement. The result is a clearer view of what patients actually experience and a stronger foundation for engagement, loyalty, and long-term success.

Learning Objectives:

See your practice the way patients experience it
Identify friction points that affect patient satisfaction and loyalty
Apply the Pillars of Practice Management framework to strengthen systems and achieve results

About our Speaker:

Lauren Harris, FACMPE, CPCO is Founder and President of Harris Healthcare Consulting. She is passionate about independent medical practices and enjoys partnering with them to see them succeed. She has 25 years of experience honing leadership and operational skills in medical practice management with various specialties in large and small organizations. At Harris Healthcare Consulting she collaborates with practitioners and practice leaders by providing business and operational expertise. She achieved her MGMA/ACMPE certification in 2008 and her FACMPE certification in 2013. She is also a Certified Professional Compliance Officer - CPCO™ Certification through AAPC. She currently serves as Treasurer for the Washington State Healthcare Leaders Association.

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